Services Overview

SAP BASIS/Technology

As part of service we perform the installation of three new systems with the SAP Business Suite (ERP, CRM, PLM, SRM, SCM) and SAP NetWeaver (BW, EP, PI, MDM, GW, IDM, SSO, CE, CS).

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SAP BOBJ

SAP BusinessObjects BI (also known as BO or BOBJ) is a suite of front-end applications that allow business users to view, sort and analyze business intelligence data.

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SAP HANA

SAP HANA is an innovative technology based on the processing of data in RAM memory. Revolution of SAP HANA is to transfer the management of large datasets from slower HDD memory to much more efficient RAM memory, what opens new possibilities for reporting and data analyzing.

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Support SAP NetWeaver Process Integration / Orchestration

SAP NetWeaver Process Integration is a platform which allows to integrate the SAP system environment with each other as well as with third-party systems. Using a number of "best practices" we design and implement a secure and reliable solutions.

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SAP Portal

SAP Portal is a solution for providing end-user content generated by other systems from the SAP portfolio.

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SAP Solution Manager

Solution Manager is a required system to begin the process of implementation of the new SAP environment. Without its use, implementation of SAP systems environment support in their updates and version changes is impossible.

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ASAP 8 Methodology for Implementation

1 Project Preparation

This phase provides initial planning and preparation for the project. Each project has its own unique objectives, scope, and priorities. The deliverables described in this phase assist in completing the initiation and planning steps in an efficient and effective manner – like setup of agile project governance, project plan and project schedule are prepared at this stage.

2 Blueprint

The purpose of this phase is to achieve a common understanding of how the company intends to run SAP to support their business. It focuses on the rapid setup of solution validation environment for validation workshops with business users to confirm scope and determine delta requirements that will be realized in the next phase to enhance the baseline build of the system.

3 Realization

The purpose of this phase is to implement all the business process delta requirements defined during the Lean blueprint phase. The team configures, develops, tests and documents the solution in series of time-boxed iterations – the most valuable functionality first. Before the solution is released to next phase it is fully end-to-end integration tested and accepted by end users.

4 Final Preparation

The purpose of this phase is to complete the cutover activities (including technical and load testing, end user training, system management and cutover rehearsal activities) to finalize your readiness to go live. The Final Preparation phase also serves to resolve all remaining critical issues. On successful completion of this phase, you are ready to run your business in your live SAP System.

5 Go Live Support

The purpose of this phase is to move from a project-oriented, pre-production environment to live production operation and provide sustained support to business users to aid their transition into the new environment.

6 Operate

The purpose of this phase is to fine-tune the application lifecycle standards, processes and procedures established during the project and align them with operation needs. The central operation platform is SAP Solution Manager, which leverages the documented solution for system operations.

Technical Management Services for SAP Clients

TMS services are designed to extend and augment the SAP technical support services performed by technical staff from inside an organization with specialized SAP services from expert Enticode Support technical staff in a transformational model built to deliver reliable and qualitative results.

Our highly skilled technical staff performs services in concert with a client's existing staff or fills gaps in the internal staff’s availability. Configured to a client’s specific need, our TMS scope of services encompass the full spectrum of SAP Business suite, SAP ECC5, SAP ECC6, mySAP™ ERP and R/3® technical support functions on a 24 x 7 x 365, part time or full time equivalent basis. Spinnaker Support delivers the following TMS services in a well-defined service level agreement framework either as a scheduled or ad hoc service: Basis Administration Services, Enticode Support’s Basis Administration teams include individuals assembled from the best resources in the industry.

In fact, most of our team worked as Basis Administration experts since the day the technology role was first created by SAP. This technology expertise translates into more effective management of your system, and much more detailed system knowledge that is required to support your company and solve your critical technology-related issues.

 

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